Skip to content

Privacy Policy

We value your right to privacy. Our privacy policy is outlined below and describes our information gathering and usage practices. Please read the Axon Engineering Terms of Use. By visiting our Web site you agree to accept the Terms of Use and this Privacy Policy. We do not rent, sell or make otherwise available user information provided via our Web site(s) to third parties except as specified in this Privacy Policy.

We are firmly committed to guarding the confidence you have placed in our company and to use any information you volunteer responsibly and professionally. We strive to collect only that information that we think is necessary for our legitimate business interests such as improving marketing of our products, meeting the needs of customers, resolving disputes and ensuring that our proprietary information is protected. If you do not want to share personal data, please read below for information on how to opt out or change personal information.

Axon Engineering collects from you. Axon Engineering seeks to comply with the CAN-SPAM Act of 2003 and will always strive to maintain a good relationship when contacting our customers and site visitors. Axon Engineering makes every effort to comply with COPPA (Children’s Online Privacy Protection Act). If you have any concerns regarding how your personal data is used here at Axon Engineering, please feel free to contact us using the form we have available.


In order to improve our problem resolution process through better product and case tracking, we require contact information and the product serial number or order number to identify your product. This information is used to manage your case, notify you when necessary of issues related to your product. Occasionally, we may send emails to give customers information we think you will find useful, such as information about new features, products or promotions. When we email you, we will always provide instructions explaining how to unsubscribe so you will not receive our emails in the future. You may also opt-out of receiving future Axon Engineering and/or partner communications by selecting the “Unsubscribe from Email” link after you log in.


To process orders we require name, billing address, phone number, email address, shipping address and credit card information. We use this information to process your order and to contact you about your order (if there are issues). We will try to contact you first by email and, only if that fails, will we try to contact you by phone.


Axon Engineering reserves the right to share customer data with our subsidiaries, affiliates, contractors, service vendors, advisors, accountants, auditors and temporary employees but only for the purpose of fulfilling its legitimate business interests as described in this Privacy Policy. Additionally, Axon Engineering reserves the right to transfer customer data to other entities as part of business transactions such as, but not limited to, spin-offs, acquisitions, mergers, reorganizations or liquidations. User Information may be made available to or at the direction of legal and regulatory authorities (including tax authorities) if required by the public authorities as well as to Axon Engineering’s professional advisers subject to professional obligations for data confidentiality.


If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will make every effort to notify you via the last email address we have in our records. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases when we post the notice, we will also email users who have opted to receive communications from us, notifying them of the changes in our privacy practices.


We frequently provide users the opportunity to opt-out of receiving communications from us and/or our partners at the point where we request your information. Also, in our e-mail communications you will find instructions for unsubscribing. Axon Engineering seeks to comply with the CAN-SPAM Act of 2003 and will always strive to maintain a good relationship when contacting our customers and site visitors.


To change or modify or remove information previously provided, we recommend that you reply or contact that list source directly. If no instructions were provided for updating your contact information you can submit a request containing your ‘old’ contact information, your ‘new’ contact information and the nature of the communication(s) you’ve received: You can contact using the form on this website. You can send mail to the following postal address: Axon Engineering, 707 Briarfield Rd., Rock Hill, SC 29730. Please note that Axon Engineering reserves the right to preserve certain information collected when its software is downloaded from our Web site in order to protect Axon Engineering proprietary rights to the software.


For each Web visitor we record date & time of visit, IP address and browser type to analyze how visitors use our site and to gather broad demographic information like country of origin and browser usage among our visitors. This information will not be matched against your personal information as supplied through all the means disclosed above. This site contains links to other sites. Axon Engineering is not responsible for the privacy practices or the content of such Web sites. We encourage you to read the privacy statement of these linked sites, because their privacy practices may differ from ours.


A cookie is a piece of text asking permission to be placed on your computer’s hard drive. If you agree, then your browser adds the text in a small file. Cookies allow a Web application to respond to you as an individual and distinguish you from other visitors on the site at the same time. Cookies do not allow us to determine personal information about you. A few Axon Engineering pages use temporary cookies as part of the Web navigation experience.


Axon Engineering and the Axon Engineering Web sites do not target children (defined as those persons under 13 years of age) as an audience or a market and Axon Engineering does not collect information about the age of its Web site users. Axon Engineering intends to comply with the Children’s Online Privacy Protection Act of 1998. If we learn that we have inadvertently collected personal information from a child we will make all reasonable efforts to delete that data from our records.


To protect the loss, misuse and alteration of the information under our control, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Axon Engineering strives to protect the privacy of the information you provide, and inadvertent disclosure of that information is extremely unlikely. In the event of such an inadvertent disclosure, Axon Engineering will do everything commercially reasonable to limit and remedy the disclosure, but Axon Engineering accepts no liability for any unintentional disclosure or a disclosure that occurs due to a security breach of our systems or facilities. In addition, in the unlikely event that any government or private individual seeks information, Axon Engineering will not voluntarily provide the information, but will obey any court order requiring disclosure.